![]() Custom jewelry and personalized items are not included in our exchange policy. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. ExchangesĪll of our items are carefully hand-inspected by our team to ensure they are free of defects however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Please allow 7-10 business days for a return to be posted. ![]() Cash refunds are not available at any in-person locations. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Receiving A RefundĪ refund will be submitted in the method originally used for purchase for all items eligible for return. Personalized or custom pieces are not eligible for returns. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. You have 30 days to return an item once it has been received. Please send all returns to: Jeweler's Touch Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. If you elect not to purchase insurance, you are liable for any and all damages. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. You can return the product to us in-store or return to us by mail at your own expense. If you do not comply with store policies, we may not be able to process your return or exchange. Please read through the following information carefully before attempting to return or exchange your product. ![]() If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |